Last updated: 7 September 2026
This Privacy Policy explains how Velapicks, operated by KUAIDATA PTE. LTD., collects, uses, shares, and protects personal information when you visit our store, contact us, or place an order.
Information we collect
- Contact and identity information, such as name, email, phone number, billing address, and delivery address.
- Order information, such as products, options, price, payment status, shipping details, and support requests.
- Payment-related information processed by Shopify and payment providers. We do not receive full card numbers.
- Device and usage information, including IP address, browser, cookies, pages viewed, and interactions with the store.
- Messages, reviews, or other information you choose to send to us.
How we use information
- Process, verify, fulfill, deliver, and support orders.
- Communicate about payments, shipping, returns, refunds, and customer-service requests.
- Prevent fraud, secure the store, maintain records, and meet legal obligations.
- Improve store content, product information, and customer experience.
- Send marketing communications only where permitted and according to your choices.
- Measure advertising or website performance when lawful analytics or advertising tools are configured.
Service providers and sharing
We share only the information reasonably necessary with service providers such as Shopify, payment processors, fraud-prevention services, fulfillment partners, couriers, analytics providers, advertising providers, technology vendors, professional advisers, and authorities where required by law. These providers process information under their own terms and legal obligations.
Cookies and choices
Our store uses necessary cookies for functions such as cart, checkout, security, and account access. With consent where required, we may also use analytics or advertising cookies. Available cookie or privacy controls can be used to manage non-essential technologies.
International processing
Because our business, Shopify, and service providers can operate in different countries, personal information may be processed outside your country. We use reasonable contractual, technical, and organizational measures appropriate to the processing.
Retention
We retain information for as long as reasonably necessary to fulfill orders, provide support, maintain business and tax records, prevent fraud, resolve disputes, and comply with law.
Your rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. We may need to verify your identity before completing a request. You can also unsubscribe from marketing using the link in a message.
Children
The store is not directed to children, and we do not knowingly collect personal information from children contrary to applicable law.
Security
We use reasonable safeguards and rely on secure ecommerce and payment providers. No method of transmission or storage is completely secure.
Contact and data controller
Legal business name: KUAIDATA PTE. LTD.
Registered address: 60 PAYA LEBAR ROAD, #04-16, PAYA LEBAR SQUARE, SINGAPORE 409051
Customer support email: support@Velapicks.com
Customer support phone: +65-89390221