Last updated: 7 September 2026
This policy applies to consumer orders placed through the Velapicks online store. Nothing in this policy limits rights that cannot lawfully be excluded.
Return request period
You may request a return within 30 calendar days after delivery. Contact us before sending any product back. Unauthorized returns may be refused or delayed.
Return eligibility
To be eligible, an item must be unused, unworn, unwashed, undamaged, and returned with its original packaging, tags, accessories, and proof of purchase.
Hygiene-sensitive items
For health and hygiene reasons, underwear, intimate apparel, personal-care items, and other hygiene-sensitive goods may not be eligible for change-of-mind return after sealed packaging is opened or the item is tried on. This restriction does not apply to verified defects, incorrect items, transit damage, or rights that cannot legally be excluded.
How to request a return
- Email support@Velapicks.com with your order number and reason for the request.
- For damaged, defective, or incorrect items, include clear photos or video of the product, packaging, and shipping label.
- Wait for written return authorization and the correct return address before shipping.
The authorized return address may differ from the dispatch location or registered business address because fulfillment partners can be used. Do not send goods to an address shown on the parcel or website without written authorization.
Return shipping costs
For an approved change-of-mind return, the customer is responsible for return shipping, duties, taxes, and related charges. If we verify that an item was incorrect, materially defective, or damaged in transit, we will provide an appropriate remedy and reimburse reasonable return shipping when a return is required.
Refund review and timing
After an approved return is received and inspected, we will notify you of the decision. An approved refund is normally initiated to the original payment method within 5-10 business days. Banks and payment providers can require additional processing time.
Non-refundable items and charges
Gift cards, opened hygiene-sensitive items, customized items, and items damaged through misuse are generally non-refundable. Original shipping charges, import duties, taxes, and customs fees are normally non-refundable unless required by law or the issue was caused by our error.
Cancellations
Contact us promptly if you wish to cancel. Cancellation may be possible before processing begins, but cannot be guaranteed after fulfillment or dispatch has started.
Contact
Legal business name: KUAIDATA PTE. LTD.
Registered address: 60 PAYA LEBAR ROAD, #04-16, PAYA LEBAR SQUARE, SINGAPORE 409051
Customer support email: support@Velapicks.com
Customer support phone: +65-89390221