Last updated: 7 September 2026
This policy explains the standard processing and delivery expectations for orders placed with Velapicks.
Order processing
Most paid orders are prepared within 2-5 business days. Orders are not processed on weekends or applicable public holidays. Address verification, stock checks, or high order volume may extend processing time.
Estimated delivery
- Singapore: usually 5-12 business days after dispatch.
- Other supported destinations: usually 7-20 business days after dispatch.
Delivery times are estimates and are not guaranteed. Customs reviews, weather, public holidays, local carrier conditions, incorrect addresses, or other events outside our reasonable control can cause delay.
Fulfillment locations
Products may be dispatched by third-party fulfillment partners from available facilities, including facilities in China. The dispatch location can differ from our registered business address and from any authorized return address.
Shipping charges
Available services and charges are shown at checkout before payment. Any free-shipping offer applies only when it is displayed in the cart or checkout for the order and destination.
Tracking
When a carrier provides tracking, we send the tracking link or number to the checkout email after dispatch. Tracking scans can take 2-5 business days to begin updating.
Customs, taxes, and import fees
Unless checkout clearly states otherwise, destination-country import duties, VAT, sales tax, customs fees, brokerage fees, and similar charges are not included in the product or shipping price and are the customer's responsibility.
Incorrect or incomplete address
Customers are responsible for providing an accurate delivery address and contact details. Contact us immediately if an address is incorrect. We cannot guarantee a change after processing begins, and additional carrier charges may apply to reshipment.
Lost, damaged, or delayed orders
If tracking shows an unusual delay, or an order arrives damaged, contact us with the order number, photos of the parcel and product, and the shipping label. We will review the information and work with the carrier or fulfillment partner on an appropriate solution.
Contact
Legal business name: KUAIDATA PTE. LTD.
Registered address: 60 PAYA LEBAR ROAD, #04-16, PAYA LEBAR SQUARE, SINGAPORE 409051
Customer support email: support@Velapicks.com
Customer support phone: +65-89390221